Kobes Pet Health is committed to protecting your privacy. We will never sell or rent your personal information for marketing purposes. We will only provide the information needed by a third-party service provider like our payment partners and couriers. We will not provide any information that they do not need to be able to complete their part of the service to you.

All our payments go through a secure payment portal and all payments details are cover by PCI compliance 

The information we collect and why

We use the information provided by you to complete the service and product delivery you have entered in to with us.

Yours Details

We collect the below information for the purpose of the providing the service and product you have ordered. We also use this information to keep in tough with you about product and promotions which may well be of interest to you.


Billing Address

  • We use this to deliver the product to you and to prevent fraud against you and us.

Delivery Address

  • We use this if you are having the product delivered to a address other than you billing address.

Phone Number & Mobile Number

  • We and our curriers use this to contact you in the even we need further information closer to the time of delivery. Our couriers usually text confirm the time for deliver and in case they have problems find your delivery address.

Email address

  • This is required to have an account with us and we use this as our primary means of contacting you.
  • We have a contractual requirement to send you information about your order such as confirmation of your order and when we have despatched it so it is essential we send you these emails.
  • Our couriers will also use this to keep in touch with you about your delivery and in most cases provide you with options to amend your delivery to a time that is more convenient to you.
  • We also ask our customers if they wish to receive exclusive offers, discount vouchers, and new product information and we use emails to keep our customer up to date with these. For those customers who don’t want to receive these you can change your preferences in your ‘My Account’ section or unsubscribe via any email we have sent to you. 

Payment Details

Debit/Credit Card details including Security/CVV code or your PayPal information.

  • Firstly, rest assured we do not keep this information.
  • We need the information to complete the contract of purchase.
  • We also need this information to help detect and prevent fraud against you and us.
  • We use this information to be able to carry out any refunds to you.
  • We use highly reputable companies to process all our payments. For example like card Opayo, Shopify and we also use PayPal. 

Communication Details

Via Phone / Email / Contact Form / Social Media

  • While we are continually striving to improve our businesses and find better ways to ensure we provide the customer with what they want when they want it, we acknowledge from time-to-time things can go wrong. On these occasions it is essential that we keep a record of your communication with us and ours with you so we can deliver the best service to you and also so we can not only improve our customer care via training but also where necessary improve our products to better meet our customers’ needs. 

Purchase History Details

  • It is essential that if you contact us we can find your order history on our system so we are able to discuss things with you and resolve any queries quickly.
  • If a manufacturer ever had a product recall we need to be able to find and contact all customers who purchased the product as quickly as possible.
  • From time-to-time manufacturers change a product and if you buy this product regularly we will send you an email to keep you updated of the changes to make your shopping experience easier with us.
  • We also use this information to keep a track of the balance of your Loyalty Points so you can use this to receive free of charge products or as a discount on future orders.

Favourite Product Details

  • We keep this information to help you navigate our shop quicker and you are fully in control of these.

Product & Service Reviews

  • We ask you to give us a review of products you have purchased or the service you have received so we can do things better and make sure we are delivering what you expect. We will publish some of these reviews on our websites, but we will always do so in a manner that means anyone looking at our site can’t identify you.

Competitions or Prize Draws

From time to time, we may run competitions and prize draws. We value your custom and therefore use this information you provide for the purpose of notifying you in the event you win one of our prizes.